Telesales Advisor

  • Permanent
  • West Midlands, Dudley
  • £18,000 to £18,500 plus Company Benefits

Summary Information

Job ID: 171

Salary: £18,000 to £18,500 plus Company Benefits 

Contract type: Permanent

Location: West Midlands, Dudley

Job Description

Our Client is recruiting for a Telesales Advisor based at their West Bromwich site.

Terms: Permanent
Location: West Bromwich
Reports To: Sales and Marketing Manager

Hours of Work:

Full-Time or Part-Time

Full-Time Hours – 37.5 hours per week, Monday to Friday

Part-Time Hours – Negotiable

Salary: Competitive
Additional Benefits: Monthly Commission, Increased Holiday Entitlement with Length of Service, Recruitment Incentive Awards, Health Care Scheme, Cycle to Work Scheme


Overall Job Role

Calling new and existing customer to promote; NEW Vehicle Sales, Franchised Parts, and Partscomm by locating, developing, defining, negotiating and closing business relationships.

Job Duties and Responsibilities

  • Contact potential or existing customers to inform them about a product or service using scripts
  • Answer questions about products or the company
  • Ask questions to understand customer requirements
  • Direct prospects to the field sales team when needed
  • Enter and update customer information in the database i.e. CRM
  • If required take and process orders in an accurate manner
  • Go the “extra mile” to meet sales quota and facilitate future sales
  • Generating business leads and following up on sales opportunities
  • Working to weekly and monthly call targets and addition KPI’S
  • Working closely with other teams to develop new business
  • Following up swiftly on sales enquiries and sending out information.
  • Building up relationships with existing clients in order to increase current spend.

Key Competencies

  • Previous telesales experience ideally from a company in the same or similar industry, understanding of commercial vehicles
  • Proven track record in a telesales environment and a natural ability to drive sales.
  • Must be self-motivated with a strong desire to succeed.
  • Well organised with previous experience using CRM systems, good knowledge of relevant computer skills and telephone systems.
  • Proven track record of successfully meeting sales quota preferably over the phone
  • Ability to learn about products and services and describe/explain them to prospects
  • Excellent communication and interpersonal skills
  • Cool-tempered and able to handle rejection
  • Outstanding negotiation skills with the ability to resolve issues and address complaints

Education and Experience

  •  Used CRM systems before
  • 2 years’ plus in b2b sales experience is essential preferable in the commercial vehicle market
  • Excellent team player and good communicator
  • Desire to work in a target driven environment


  • Sales
  • £18,000 to £18,500 plus Company Benefits
  • West Midlands, Dudley

Contact Us

  • Phone: 01543 224424
  • Email:

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