Customer Service Co-Ordinator

We require a hands on person with a minimum of 2 years’ experience in the Export and Shipping Industry.

You will need GCSE in Maths and English, a qualification in the shipment of Dangerous Goods would be an advantage. You will also need good keyboard skills, a knowledge of 'Sage' and 'Microsoft Office software'.

• You will receive, enter and co-ordinate customer’s orders and provide a high level of Customer Service across the business working to ISO 9001.
• You will be responsible for contract review, order entry, preparation of shipping documentation and dealing with our global based customers by email and telephone
• Making bookings with freight forwarders, producing all export documentation, invoices, despatch notes, EUR1 and certificates of Origin
• Bank presentations and Letter of Credit
• Working out prices and issuing quotations
• Knowledge of IMDG, ADR and IATA would be useful
• Attending meetings to discuss orders with production in order to keep customers updated 
• Preparing quotations, dealing with customer’s queries
• General administration, filing, scanning and occasionally standing in on reception when needed.

We offer a salary of £18,972 pa depending on experience, a 36.25 hour week, 25 days holiday (plus all UK bank holidays), free life assurance cover and generous paid sick scheme (both after a qualifying period).  We also provide access to a stakeholder pension scheme, a voluntary employee medical cash benefit plan.